By: Mark Anthony
If you want to improve your
telemarketing, listen carefully. The following information will help you achieve your goals and
eliminate the obstacles that are challenging you.
My company has elaborated a
simple, yet very effective procedure to shoot your sales through the roof. Follow each steps and
you will finally get the results your expect.
1. Ask "am I catching you at a
bad time?"
2. Delete the reading from a
script sound
3. Change tone and pace of voice
so it is similar to that of the person you are talking to
4. Never argue with a customer
even when you must defend your position
5. Ask questions, ask questions,
ask questions
6. Listen to what the customer
wants, give them what they want and need rather than being focused on what you have to sell
7. Have multiple offers
available to best serve your customer
8. Remember you are not in the
direct mail business. Don't be taken by the classic put-off "send me something"
9. Ask for referrals and ask
what else can I help you with. Each additional lead and sale is icing on the cake.
10. Preplan the objective of
each call; gather information, make an appointment, get the sale, etc.
Article source: http://www.salestraininganddevelopment.com/
