By: Joseph Hanoa
Answering services are what business and others used before
the phone companies offered voice mail and before there were answering machines. Answering services
are businesses that answer the phones and take messages for people, whether they are doctors,
lawyers, or other businesses and individuals. Instead of leaving a message at the sound of the
tone, you leave your message with a human being who takes down the relevant information and passes
it on to their client. These people can answer questions and can usually reach the party you are
calling in case of an emergency.
Today, most answering services are located off-shore where
labor costs are less. This means they can provide the answering service duties at a lower cost.
They are call-centers who function as answering services. Many people who will hang up on an
answering machine or voice mail will talk with the human that answers the phone. The advantage for
the answering services’ client is that they don’t miss important phone calls for this reason. The
answering service has a human who can direct the caller to the appropriate entity in an emergency.
This is something that voice mail and answering machines can’t do.
Most of these off-shore or out-of-state answering services
will deliver message to the client by email or phone. They will fill in for the client and his
staff by handling the phone while they are absent from the premises or out of reach in some way.
Your business does not lose the big client or big deal because you are out of the office or decide
to take a vacation day. You don’t have to make special arrangements to have your phone covered by
hiring someone on a temporary basis. The answering service can take orders for you. You don’t have
to worry about your answering machine or voice mail being full from all of the calls because you
have a human entity answering the phone.
The disadvantage of an answering service is that you don’t
have control over the people that are staffing the answering service. You can tell them what to say
and hope that they say it but you can’t control what they say. There is always the chance that they
will say something that they shouldn’t say and that may cause some problems.
The individual has to weigh the pros and cons of an answering
service to decide if it is the correct move. Off-shore entities make the price attractive.
Article source: http://www.answeringhelp.com/
